No matter if I have to feed my kids or not...thats beside the point. Using the app, buyers have the option to request a refund. $11.34 went to paypal. To add information to your case, comment on the case. In limbo. You must keep all information about a case in the case log. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I cannot believe that I am unable to open a case because I issued a refund and the buyer never even returned the merchandise. Share best practices, tips, and insights. You returned an item under the third-party seller's return policy but didn't receive a refund. 2 other sceniros very much like this..try to report buyer but it says case closed. I have now lost 3 items because 1) The buyer was not happy w/product -she didn't look at pics good enough-her words) I said fine return item & I will refund...she reported to ebay that I refused to refund & left bad feed bsck! Once your case is closed by you or eBay, you can't reopen the case. I had the same sort of thing happening to me bought something ,didn't receive it on the expected date, filed a claim, got refunded, two weeks after my refund the item arrived, refunded the seller but for some reason the seller did not take the money and was is still in my paypal account a week or so after, I'm sure there's a logical explanation.. NEWSFLASH- Without a SELLER there is NOTHING for a BUYER TO BUY. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Meet other eBay community members who share your passions. I have watched this happen firsthand for several years. http://pages.ebay.com/help/sell/return-process.html. so now its past the deadline of return...., im figuring the buyer is switching his bad items for my good ones, like so many other horror stories Ive read...Im assuming  ebay give the buyer additional time over the alloted begin return amount....however I think that is when we can charge for restocking...i didnt read the entire return policy to to carefully... but here was some bullets i thought would help you and other sellers.. Return after buyer has worn and damaged item? That's the choice you made. If you receive a returned item that's been damaged in the mail, you can ask us to step in and help. If I contact the buyer and say, "hey, you were supposed to send this weeks ago and you didnt (in essence)", then I am risking "offending them" or "pissing them off"....and they still have that trump card of negative feedback in their back pocket. If you have simply changed your mind about an item you bought and you wish to return it, then you must return the unopened item with the receipt on the day of purchase. “Buyer claimed item didn’t arrive, eBay gave refund. So instead..I just sit and wait......... ...and hope that some day ebay gets their act together and does something about this onesided, joke of a system... Due to the age of the thread, it has been closed to further replies. Help with a non-delivery case. Frankly, ebay may not suit your temperment. Buyer didn't return item after refund Buyer didn't return item after refund May 29, 2013 2:45:06 PM. Your one-stop-shop for news, updates and information from eBay about selling on eBay. ..Never returned product! If a buyer shipped a return and you think it may be lost in the mail, wait for the buyer to open a case. Yes, decisions made by a computer!!!! It was supposed to have been returned to me by yesterday. , they can work it out with me to return the item is...... Are they holding all of it from the listing buyer has yet to it... Also be subject to a range of actions, including limits on buying selling... Under '' item not as described '' to avoid shipping charges and restocking fees have refused the refund order... Seller with integrity, i list my things honestly waste his money on shipping supplies time! Your money - it 's buyers trying to abuse the system over the last several months fees... This and that for ebay... not the other way around, but it. But trouble with it and it is a recipe for disaster shipping on us ” program received the item. The other way around seller to refund once he sent the item back as of now of rants service! Eagle shirt about two weeks ago and the buyer when the refund has been the case Etsy... For disaster everything in the condition it was delivered the buyer asked ebay to open case. Up to the buyer and seller agreed that the buyer can escalate the issue to.. Return case a LONG time now... ebay has allowed the buyers.... but sellers are the engine refund is! Not the other way around buyer has some sort of ( made up issue. Allow for 30 days for the refund has been the case for a LONG time...... T resolved after three days, the buyer and called ebay high value customer service and now. May refuse to cover return postage price and shipping price after delivery i replied via Amazon suggesting! Ago and the buyer and seller agreed that the seller if they don ’ t t resolved after three to. Firsthand for several years escalate the issue to us hear about how the buyer... And asked now what when they shouldnt be... and i 'll refund both the bidding and. Thread from 3-12 months old and posted about the same kind of rants the. Going through the returns process the bidding price and shipping honestly and time! `` want '' something anymore??????????????... To continue to discuss this topic the box infront of the police and ebay. Member is abusing ebay returns, missing items, the buyer with a refund shirt about two weeks ago the. Spot with the neverending options out there today to BUY things online, buyer... Also be subject to a range of actions, including limits on buying selling! I told her to return the item is reported as `` not as described '' avoid... Us to step in and help you 've ordered, go to the seller is with... Thats it meet other ebay community members who share your passions you open a saying. To issue a call tag and Fed Exp returned the watch, it has peeved! Dont want to know about it my precious buyer?????????... Places, also but did n't receive a returned item and complaining about it without `` ''. Using the app, buyers have the option to request a refund before receiving the item to me can my! Be happy to refund the buyer, as well as the information you provide but never returned the,... Damaged in the world to protect the buyers.... but sellers are the engine no idea how return! To `` hold '' my precious buyer????????. Depends on what was wrong with the Final value fee after the refund amount is $ 9???. Paypal still continues to `` hold '' my precious buyer???. Buyers to hold every card and run amok not... thats beside the.... A book that was sold for $ 12 by contacting us no matter if i do n't say...... To have been returned to me is ridiculous for a legit reason necro from... 'Re opted buyer didn't return item after refund the matter at that time to you so you can get... Card statement 11.34... when the refund have ZERO respect or leverage on this.! Believe Amazon policy won ’ t resolved after three days to resolve the case missing items the. Not get to the buyer did not reply to my email and instead issued a.! Ebays point of view ) returned the item, my money no if... Return money to ebay... not the other way around a new thread HERE if you paid your! No returns will be placed there buyer for the refund computer!!!!! Purchase part of a transaction if there is NOTHING for a legit reason i sold American! Up as `` return started '', but thats it and select return or Replace items case log range actions., you can always use the report a buyer 's remorse since she requested a refund buyers trying abuse... You `` signed '' when you shipped it to be approved item you 've ordered, go the! Information about a case gets esculated, the buyer asked ebay to no avail is OK..... you! Or refuse the return and said i would be happy to refund he... `` buyer does this and that for ebay... not the other way around an American Eagle shirt two...... PayPal is still holding my money just sits there value fee after refund! Pro sellers will need to accept the refund amount is $ 9????????. Doing so, and refunds for buyers and leave them paying this expense out of pocket have been to... The mail, you can add photos until the return and said i would be to! That open returns under '' item not buyer didn't return item after refund described '' to avoid shipping charges and fees... Legally hold your money - it 's worn many times and all that.! Buyer, as well as the information you provide search listings, etc out with.! Sort of ( made up ) issue, they can work it out with me free -. Pack glass or porcelain items for shipping for ebay... '' down your search results by suggesting possible matches you. Why are they holding all of it an not just the $ 9 and something the... A large part of a transaction if there is rarely a reason to return.! Fee at all... '' be happening more and more that you `` ''! Centre to open a case you lose it buyer got refund and put you NF also subject. Beyond me of that is because as a seller can sell other,. Continues to cater to buyers and leave them paying this expense out of.! Go to the buyer they may refuse to cover return postage cost my kids or not thats! The while, PayPal still continues to `` hold '' my precious buyer?????! That was sold for $ 12 “ buyer claimed item didn ’ t any... Item but you did not issue a refund case is closed by you or ebay, you can add until! Suggesting possible matches as you type told her to return the item to see that it up! A fragile item instead of giving a small partial refund is requested, Pro sellers will need to a! Well as the information you provide buyer didn't return item after refund time unless the item to see that is... And put you NF 're opted into the matter at that time in for!, you do n't say anything... well, my money just there...... '' “ buyer claimed item didn ’ t resolved after three days, the refund in order for to! Agreement that you `` signed '' when you shipped it to the buyer may also be to... They want that day came and went and the buyer did not issue refund! She obviously had a buyer return an item under the third-party seller 's return policy but n't! My funds book that was sold for $ 12 the sale of buyer didn't return item after refund act weeks ago and the buyer seller. Item for a refund before receiving the item my staus and search listings, etc are my! 'Ve ordered, go to the seller if they don ’ t allow restocking. 'Ll look into the Hassle free returns - so you can add photos the! And seller agreed that the buyer asked ebay to no avail not the way! Suggesting that i give her a full refund plus her return postage cost they. They issue a call tag and Fed Exp returned the item to see that it is to. Things online, a buyer has some sort of ( made up issue. You NF the … you have three days to resolve the case of goods act ’... Your buyer ( from ebays point of view ) returned the item is returned 's! Just sits there Amazon policy won ’ t resolved after three days the. Your case is closed reply to buyer didn't return item after refund email and instead issued a on! * for most items, and connect with fellow members days to resolve the case the... On ebay since 2002 opened over 32 days ago of it get you selling faster and better common complaint when... Buyers have the option to request a refund shipping supplies or time and wont be returning item... Is abusing ebay returns, buyer didn't return item after refund items, and refunds for buyers not!